1. Right to Withdraw:
After the shipment of the product and/or after the delivery of the product, you are entitled to cancel the purchase without a particular reason during Three (3) days, upon notification to us by e-mail or by registered mail.
You will return the product to us within 3 days after your notification that you want
to withdraw, in its original package, and you will have to pay the return cost plus, if
applicable, any taxes that will be due in case of import.
We do not accept the return of goods that are damaged, Used or incomplete, with missing or damaged pieces, consumables, accessories or documentation.
If the conditions for withdrawal and return of the goods are fulfilled, we will refund the purchase price in accordance with our refund policy as stated further below.
The right to withdraw can only be applied to the entire order, including any free gifts that were part of the order, and cannot be applied to limited products of the order, unless we agree explicitly. This is especially true for products that could be purchased with certain advantages when they were purchased together.
The right to withdraw is not applicable to:
- goods that are made according to your specifications or that are personalized according to your wishes;
- books, magazines, computer games, music, software, tapes, CDs or DVDs or any other carrier with digital content, if the sealed package of such goods has been opened;
- the supply of Lingerie and underwear goods which are not suitable for return due to health protection or hygiene reasons after delivery;
- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.”
2. Refund Policy:
If you are entitled to a refund, we will refund you according to the following principles:
(a) in case of returned products, after a correct use of the right to withdraw (clause 11): we will refund the purchase price within 14 days after the receipt of intact and complete products, minus any specific delivery costs if you required special delivery and minus import taxes if we must pay these.
(b) in case of defective or otherwise non conform products that cannot be repaired nor replaced within the warranty period: under similar conditions as in (a); in case of use during a certain period of time: possibly minus a use compensation;
(c ) in case of products that are damaged or lost during transportation to your destination address: full refund;
Any refund for products or services that have been purchased under promotions, will result in a refund of the promotional price only.
