Terms & Conditions

A) Website Use Terms:

1. Application:

Trendy Website Use Terms govern your visit to trendyqatar.com, and your use of trendyqatar.com, the trendyqatar.com website in general. By using our website, you are deemed to accept these terms and conditions. If you cannot accept any of these terms and conditions, you are not entitled to use our website.

2. Available Access to Our Website:

Access to and the use of our website is allowed on a temporary basis. We reserve the right to withdraw or amend our service on our website without notice. We will not be liable if our website is not available at any time, for any reason. Some parts of our website are only available to registered users. From time to time, our website will not be available due to planned updates, maintenance operations or the introduction of new services. We will try to limit such operations to (the hours between 3 AM and 5AM) and we will issue a warning for any planned maintenance (3) days upfront. In case of urgent maintenance, we will have the right to restrict the availability of our website without warning.

3. Intellectual Property:

The content of the trendyqatar.com website is protected by copyright, trademarks and service marks, database rights and other intellectual property rights. We are the owner or licensee of such rights. You may print or reproduce reasonable parts of the content for the purpose of your own personal, non-commercial use, provided that you keep and display all copyright notices and proprietary notices. You may not otherwise reproduce, copy, modify or distribute nor use for any commercial purposes, any of the materials, information or other content displayed on the trendyqatar.com website without our explicit prior written permission. You may not reproduce an unreasonably large volume of the content of our website without our explicit prior written permission, nor manually, nor using automatic means. Framing and embedding such content will be regarded as reproduction.

4. Reliance on Information:

Except insofar we are required by Law to provide correct information, or except insofar you, as a consumer, may reasonably expect to receive correct information about our goods and services, any information, commentary and other materials posted on our website are not intended as accurate, complete and up-to-date advice on which you should rely as a sole source of information, and we disclaim all liability in that respect to the extent permitted by law.

5. Acceptable Use:

You may visit and use the trendyqatar.com website only in accordance with the principles of acceptable and lawful use and for acceptable and lawful purposes. This means that it is not allowed to use the trendyqatar.com website:

- in any way that infringes any applicable local, national or international law or regulation;

- in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose, or creating an unlawful or fraudulent effect;

- for the purpose of harming or attempting to harm minors in any way;

- for gaining unauthorized access to computer systems;

- in order to interfere with any other person’s use or enjoyment of the trendyqatar.com website;

- in order to interfere, or gain unauthorized access to, networks or websites or equipment linked to the trendyqatar.com website, or owned by any third party;

- to transmit, or to procure the sending or uploading of any unlawful, unsolicited or unauthorized advertising or promotional material, or any other form of such solicitation or marketing (e.g. spam, junk mail, chain letters, pyramid systems);

- to deliberately transmit, upload or otherwise diffuse information that is discriminating, false, libelous, obscene or insulting;

- to try to re-transmit, send or upload or otherwise diffuse any information that is not allowed according to these terms, after it has been refused or removed by us;

- to transmit any data or material containing viruses, Trojan horses, worms, timebombs, spyware, adware, malware or any other harmful code designed to adversely affect computer software or hardware;

- to impersonate another person than yourself Some of the above mentioned actions can be regarded as criminal offences.

6. Forums – Community - Comments:

The trendyqatar.com website includes a number of community pages and user forums, and other space allowing the users to interact via message boards, forums or comment boxes. The opinions and views expressed by persons posting on our community pages do not represent the views of trendyqatar.com. You will ensure that your comments on any person, group of persons, organizations goods, or services, will not violate any right of any third party, including any right of personal integrity and any right of intellectual property, and that your comments will not contain unlawful, libelous, abusive or obscene material, or any material that is otherwise offending against the generally accepted legal, ethical and moral principles applicable in Qatar. We do not control or moderate the content that is placed on such pages. However we reserve the right to monitor and review and/or edit posted content, and we reserve the right to refuse to post certain materials, or to remove or edit such materials, without warning or notification, based upon a complaint of third persons or authorities, or based upon our concerns following our own reviews. We may especially refuse, edit or remove content that we determine in our sole discretion as illegal, offensive, libelous, defamatory, obscene or otherwise unacceptable taking into consideration our legal, ethical and moral standards, as well as the accepted commercial practices.

7. Suspension or Termination of Use:

We have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise. Furthermore, in such case we have the right to remove or refuse any posting or material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them. Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions. The actions mentioned herein will not limit any other possible actions under Qatar Law, including legal proceedings and/or claims for damage compensation or indemnification.

8. Advertising and Sponsorship:

Our website may contain advertising or sponsorship through links or banners. The content of advertisements is not submitted to us prior to the publication. Only the advertisers must ensure that any advertising complies with the legal, ethical or sectoral requirements. We are not responsible for any content of such advertisements.

9. Links with Other Websites:

Our website may include links to other websites or material. We do not warrant that such links are continuously operational. We are not responsible for any linked websites or linked material, which is beyond our control. Other websites are permitted to link to our homepage, provided that this is done in a manner that is fair and legal, in accordance with the principles set out in our acceptable use policy (see above) and without damaging our reputation, and without implying or suggesting any association, approval or endorsement from us. The framing of a part of our website, or a deep link into our website, is only permitted after our prior written agreement.

10. Your Liability:

You will be held responsible for all losses, costs and expenses incurred by us, including attorney’s expenses, all damages, indemnities or fines awarded against us by any court or other competent authority, and all sums paid by us as a result of any settlement agreed by us, arising out or in connection with:

- Any claim by any third party or authority that the use of the trendyqatar.com website by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal, or in breach of an applicable code of practice;

- Any claim by any third party that the use of trendyqatar.com website by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

11. Our Liability:

As stated above in these Website Use Terms, we do not accept liability for the unavailability of the website, nor for actions or statements of third parties on our website. The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, except for information about our own goods or services, insofar you, as a consumer, may reasonably assume that such information is correct. Except as otherwise provided, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, the inability to use, or the results of the use of our website, any information or materials displayed or incorporated in it, and any websites linked to it. Thus, we exclude, amongst other, the liability for loss of data, loss of business, loss of opportunities as well as moral damage. However, we do not exclude any liability that would arise from fraudulent representation by us or an employee of our company, if that would occur. We try insofar this is reasonably possible, to avoid the occurrence of malware on our website or that is transferred making misuse of our website; however, we are only able to apply the normal precautions against such malware and we cannot guarantee the absence of such malware.

12. Information About You:

We process information about you, including information about your visits to our website, in accordance with our Privacy Policy, found here. Using our website, you consent to such processing of data and you warrant that all data provided by you is accurate.

13. Contractual Transactions:

Any contracts for the supply of goods or services that are formed through our website, are governed by our Terms and Conditions, found here.

14. Changes to These Terms:

We are entitled to revise these Website Use Terms at any time. We ask you to check these pages from time to time to take notice of any changes. You are deemed to have read and accepted the modified Website Use Terms.

15. Applicable Law and Jurisdiction:

[The Court of Qatar] will have [exclusive] jurisdiction over any claim arising from, or related to, the use of our website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country that provides a legal ground for jurisdiction. These Terms of Use and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the Laws of the State of Qatar.

B)Terms and Conditions:

1. Applicability:

These Terms and Conditions (the “Terms”) govern the contractual relationship between trendyqatar.com and you. They govern our offering of products and services, your ordering, the delivery, the provided warranties and all services that are related thereto. Information about us and our contact address can be found here. By registering on our website, and by placing an order from your virtual shopping basket, you confirm that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions if you place your order. If you do not agree with any of these terms and conditions, you must not order from us.

[You declare that there are no purchase terms and conditions from your side applicable.]

The use of our website is furthermore governed by our Website Use Terms that are available here. Furthermore, our Privacy Policy will apply which can be found in our Privacy policy Page. The headings of these terms and conditions are for your convenience only and do not limit or otherwise affect these terms.

2. Offering:

The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract.

All the products that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product. In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree. We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or colour of the products. The depictions and descriptions of our products and services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description. In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will all payments that you have done at the time of your order.

3. Ordering:

You must register before being able to order products or services . The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements.

Before your final order at checkout, we will present you an overview of the product or service purchased by you, and the complete purchase price, including taxes and costs of delivery.

Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction.

Your order is an offer to purchase a product or service from us.

We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract.

You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery.

We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case by case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers.

We reserve the right to discontinue any product or service at any time.

You have a right to modify or cancel your order before it is shipped by us. We will acknowledge whether or not the good(s) have been shipped. After shipment, you will be able to us your right to withdraw during 1 day as from Order Date (in accordance with clause 11 further below) .

In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below).

You are able to Print our terms and conditions.

You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.

4. Customer Requirements:

Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause.

You must be over eighteen years of age in order to be able to register and to purchase products or services. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person.

You warrant that the details provided by you at the time of your registration or any other time, are correct and complete.

You may not purchase and/or use our products for any illegal purpose or in any illegal manner.

5. Password and Security:

When you register at the trendyqatar.com website, you will create an identification Email or Mobile for login and a OTP to your WhatsApp or Link will be sent to your Email in order to login to your orders and profile. We urge you to not give access to your login OTP or Login Link to any third party.

Every action and transaction, including any order, that is done using this login OTP and Link will be deemed to have been done by you, and you will be held responsible for such action.

Thus, it is essential that you keep the login identification and login OTP and Link confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our website through your internet connection using your login identification and login OTP and Link, you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions.

If you believe that your login OTP and Link is no longer confidential nor secure, you must notify us immediately by contacting our customer services (see further ...). If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your login OTP and Link is being misused in any way, we may require you to change your Credentials, and we may suspend your account if the Credentials has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.

6. Price:

The indicated price of a product that is displayed on our website or catalogue does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable charges and taxes, will be indicated and added during the checkout of the virtual shopping basket, immediately before the order.

The prices of our products or services are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time.

If the indicated price must be regarded as an error, we may act as stated in clause 2. All our prices are stated in Qatari Riyal (QAR).

Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.

7. Payment Methods:

Payment will be done in the currency Qatari Riyals (QAR).

We accept the following payment methods, subject to changes from time to time:

- credit card (Visa, American Express, Mastercard)

- debit card

- PayPal

- prepayment via online transfer.

- cash payment on delivery (COD).

The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the virtual shopping basket.

Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.

If you choose a payment option that involves a third party payment service provider, such as a credit card issuer or other service provider whose services are available through our website, the terms and conditions or schemes of that payment service provider will apply to your payments and to your purchase, insofar this is indicated by the payment service provider. We do not offer more rights, remedies or warranties than those provided by the payment service provider and you are advised to read their terms and conditions carefully. We are not liable for actions or negligence of payment service providers.

8. Warranties:

We warrant that the products purchased from our website will be free from defects in material and functioning, are undamaged, and are free from any other non-conformity to the description and the specifications of the products for a period of [24 Hours] from the date of Delivery, under the conditions set out in this clause.

You must inspect the delivered products at the time of delivery or as soon as possible thereafter, and you must notify us about any apparent defects or non-conformity within one day after the delivery of the products, by e-mail, WhatsApp or registered mail to our customer services as indicated in our identification page.

Our warranty does not cover:

- Visible defects or non-conformities which were not notified by you at the time of delivery or within One day thereafter;

- Defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;

- Defects that are caused by designs, requirements or specifications submitted by you at the time of the order.

When any valid claim based on any defect or non-conformity in the products is correctly notified to us, we shall be entitled to repair or replace the products (or the defective part thereof) free of charge, or, we may decide, at our sole discretion, to refund to you the price of the goods, but we shall have no further liability to you. We will try our best efforts to return a repaired or replaced product to you within (15) days as from the day of your claim.

In case you are entitled to benefit from any warranty as given by the manufacturer, importer or distributor of the product or a part of it, given to us or to you directly, you will only have a direct claim against the manufacturer or his importer, distributor or other representative for Qatar if you are entitled to such a direct claim; in case you have a claim against us, our liability will be limited in accordance with the manufacturer’s or importer’s or distributor’s warranty, exclusions and conditions.

We do not warrant that sold products or services are fit for a particular purpose of the consumer

Except as explicitly provided in this clause or any other clause of these terms and conditions, all warranties, conditions or remedies provided by the applicable Law are excluded, to the fullest extent that is permitted by Law.

9. Delivery:

We will ship and deliver the purchased products to the delivery address that you have specified when you completed the order.

We do not provide international shipping at this time.

The lead times for the delivery are indicated here. These times are approximate only. In case delivery does not take place within the indicated timeframe, you must contact our consumer service and we will try to find out.

We will be liable, and you are entitled to terminate the contract and obtain a full refund, if delivery does not take place within 7 calendar days after your order, unless we have agreed on a longer lead time.

For larger objects, please check the measurements of the product and the packaging if indicated, and check whether it will fit in an elevator, door, path or any other space. You will be responsible for such verifications.

(in case of delivery to a physical address :) We are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery. We will not be liable if such person has not been authorized by you to accept the delivery.

If no person is present or willing to receipt the delivery, we will provide for A pick up location or reschedule for Delivery where extra delivery charges might occur.

The goods are at your risk once they are in your possession or in the possession of someone nominated by you.

10. Inspection at Delivery:

You are advised to inspect immediately the products at the time of delivery, and if that is not possible, at least as soon as is practicable.

If you would discover a defect or non-conformity for which you believe that we are accountable, you must notify us within One day, failing which you will be deemed to have accepted the sold goods.

11. Right to Withdraw:

After the shipment of the product and/or after the delivery of the product, you are entitled to cancel the purchase without a particular reason during Three (3) days, upon notification to us by e-mail or by registered mail.

You will return the product to us within 3 days after your notification that you want

to withdraw, in its original package, and you will have to pay the return cost plus, if

applicable, any taxes that will be due in case of import.

We do not accept the return of goods that are damaged, Used or incomplete, with missing or damaged pieces, consumables, accessories or documentation.

If the conditions for withdrawal and return of the goods are fulfilled, we will refund the purchase price in accordance with our refund policy as stated further below.

The right to withdraw can only be applied to the entire order, including any free gifts that were part of the order, and cannot be applied to limited products of the order, unless we agree explicitly. This is especially true for products that could be purchased with certain advantages when they were purchased together.

The right to withdraw is not applicable to:

- goods that are made according to your specifications or that are personalized according to your wishes;

- books, magazines, computer games, music, software, tapes, CDs or DVDs or any other carrier with digital content, if the sealed package of such goods has been opened;

- the supply of Lingerie and underwear goods which are not suitable for return due to health protection or hygiene reasons after delivery;

- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.”

12. Refund Policy:

If you are entitled to a refund, we will refund you according to the following principles:

(a) in case of returned products, after a correct use of the right to withdraw (clause 11): we will refund the purchase price within 14 days after the receipt of intact and complete products, minus any specific delivery costs if you required special delivery and minus import taxes if we must pay these.

(b) in case of defective or otherwise non conform products that cannot be repaired nor replaced within the warranty period: under similar conditions as in (a); in case of use during a certain period of time: possibly minus a use compensation;

(c ) in case of products that are damaged or lost during transportation to your destination address: full refund;

Any refund for products or services that have been purchased under promotions, will result in a refund of the promotional price only.

13. Intellectual Property:

You are not permitted to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, without our prior written permission.

You are not permitted to remove any copyright notice or trademark

14. Liability for Products or Services:

We will never be liable for any damage caused by our products or services other than personal damage to your health or your personal belongings, as well as that of your household; we will never be liable for any moral or commercial damage, nor for loss of opportunities.

In case of liability for products causing damage, we will not be liable if you can file a claim against the manufacturer or importer of the product directly, If we would be held liable notwithstanding our disclaimer we will only be liable up to the maximum liability assumed by the manufacturer or importer, and all disclaimers and exclusions expressed by the manufacturer or importer will apply to us as if these were formulated by us.

In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls7 , and we will inform the market about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product

We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us

15. Exceptional Circumstances:

We will not be liable if we cannot execute our obligation, or if the execution would be so burdensome or expensive that we would risk a major loss, due to an exceptional event that we could not reasonably anticipate. In such circumstance we will assess whether we can perform a delayed obligation, when the circumstances would allow us to perform in a reasonable manner.

16. Changes to the Terms and Conditions:

We are entitled to update and modify these terms and conditions from time to time. The fact that the terms and conditions have been updated will be notified to you by e-mail or via an announcement on our website.

The new terms and conditions apply to any purchases after the date of application thereof

You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable

You can always print a version of our terms and conditions.

In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.

17. Communications:

You may contact us using the telephone number, WhatsApp, e-mail address, PO Box or address presented here.

We may contact you at the telephone number, WhatsApp, e-mail address or address indicated by you at the time of your registration.

We have the right to send you commercial communications by e-mail, WhatsApp or SMS.

You will be able to withdraw your consent and to opt out of such communications as is stated in our Privacy Policy.

18. Complaints:

In case of complaint, we urge you to contact our customer service first at e-mail, WhatsApp ,telephone Customer service is available on business days during the business hours (8AM to 10PM), and in the following languages: Arabic and English.

We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified.

19. Various:

If any clause of these terms and conditions is deemed unenforceable or will become unenforceable due to new legislation, it will be deemed null and void, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause

You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent

20. Applicable Law and Disputes:

Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions is governed by the Law of Qatar.

[The Court of Qatar] will have [exclusive] jurisdiction regarding disputes based on our contractual relationship.